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Return Policy

RETURNS

You are eligible to return your purchased products or to request an exchange or a full refund within 14 days from the day you received your order. All refunds can be made via bank transfers by providing the account holder’s name as the same one with the person who placed the order.

Whether you are returning a product due to change of size, colour or any other reason such as not being satisfied by the product, you have the right to return the product within 14 calendar days from the day you received it, according to courier’s delivery note (see section below in regards free return).

At all circumstances, the returned products must be in the same condition as they were delivered and received by the customer, in full parts and without any wear and tear. They must be in their original package and in excellent condition (without removed labels). Finally, the product must be accompanied by all necessary delivery documentation (i.e. Dispatch Note, Invoice etc.).

FREE RETURN AND FREE REPLACEMENT IN GREECE

Collectiva Noir offers the transportation cost for the first return of an entire order or part of it, as well as the transport cost for re-delivery free of charge. Free of charge service applies only for deliveries within Greece.

For orders delivered in Cyprus the return postage is paid by the buyer. Collectiva Noir will not refund the return postage, unless the wrong item has been received or the item is proved to be faulty. In any case, refunds regarding return postage can only happen in case of prior notice of the Collectiva Noir Customer Support, the carrier and the corresponding shipping cost.

PRODUCT RETURN WITH ADDITIONAL CHARGES:

In case of a second return of the same order, delivery cost must be covered by the customer.

Returns and replacements of products are feasible under the following conditions:

1. Send us an e-mail at info@collectivanoir.com by stating the return reason.
2. Returns are active within 14 calendar days from the date you received it, according to the courier’s proof of delivery. None of the products can be returned after the 14 calendar days’ period has expired.
3. Only if the product hasn’t been used.
4. The product comes within its original packaging, along with all its labels (which must have not been removed) and has not any wear or tear. Returns of Underwear, Swimwear, Socks, Earrings and Cosmetics are going to be accepted only under condition that they are unopened, with no signs of use and all tags and protection stickers attached. When trying on Footwear we advise using a clean surface or carpet, as shoes with marked or dirty soles may not be accepted for return. The shoe box must be adequately protected when returned so that it is not damaged in any way. Whenever possible, we suggest using the initial packaging.
5. The product is accompanied by all necessary documentation proving the transaction (Dispatch Note, Purchase Receipt etc.)

No product return is accepted if it doesn’t abide with the aforementioned conditions.

CREDIT

Store credit (voucher) can be used within 12 months from the date of the return.

REFUND

Refunds will be processed as soon as returned items have been checked and accepted and will be completed within 12 business days.